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Support Hours
Our weekday support hours are
Monday to Friday 9:00 - 18:00 (UTC+8)
We respond within 3 business days
Frequently Asked Questions
How to get technical support?
Please email [email protected] with a detailed description of your issue. We respond within 3 business days.
How to contact for business inquiries?
For business partnerships, enterprise customization, or API access, please email [email protected] with "Business Inquiry" in the subject line.
How to request a refund?
For refund requests, please email [email protected] with your order details and reason. We respond within 3 business days and process eligible refunds according to policy.